We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed.
For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streamin…
What happens if I forget my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password…
Video quality is sometimes sharp, sometimes a little blur or pixeled. Why?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed.
For High Definition (…
Do you have an iPhone/ iPad/ AppleTV / Android device app?
They are ready!
For iPhones / iPads / Apple TV:
[Apple Store](https://apps.apple.com/us/app/kinolounge-by-shaw-theatres/id1526105063)
For Andr…
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback.
And sometimes there could be too many browser tab…
