KinoLounge

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatic…

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30.06.2020

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

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30.06.2020

Video quality is sometimes sharp, sometimes a little blur or pixeled. Why?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre co…

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01.10.2020

What are the system requirements?

You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requi…

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30.06.2020

What are the requirements for Mac computers?

MacOS 10.12 or later. We will now only support Safari for MacOS based computers for content security. We recommend using the latest version of your browser as earlier versions may not be supported…

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30.06.2020

When can I watch a film?

Thanks for renting a movie with us. You can wait up to 14 days (rental period) to start to watch your movie content from the day of release or purchase, (which ever is later). E.g. Movie Fantas…

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30.06.2020

Is that price in USD?

No, that's SGD, Singapore Dollars listed.

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01.07.2020

How do I use my promo code?

If you have received a promo code, you have to use it within it's conditions; for example it's valid period or limited numbers of usage. ![Where to put my promo code?](https://media.publit.io/file/q…

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01.10.2020

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10 Google Chrome, Microsoft Edge and Brave browsers are currently supported. We recommend using the latest version of your browser as earlier versions may not be…

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30.06.2020

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. And sometimes there could be too many browser tabs open taking up other resources that slow the vie…

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30.06.2020

Advance Ticket purchase/sales

Like the cinemas, you can purchase your movies ahead of time and only be able to watch them when they are released 'in-cinema'. Do look out for early bird promo codes, sometimes given out by our p…

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01.07.2020

Do you have an iPhone/ iPad/ AppleTV / Android device app?

They are ready! For iPhones / iPads / Apple TV: [Apple Store](https://apps.apple.com/us/app/kinolounge-by-shaw-theatres/id1526105063) For Android devices: [Google Play Store](https://play.goo…

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30.06.2020

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